Support services

Help with things outside our standard support

We are happy to help you — even when it falls outside our standard service. From website migration to problem solving, at a fixed and transparent rate.

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Our approach
Honest, transparent and without surprises
  • Fixed rates, known in advance
  • No cure, no pay on selected services
  • Personal approach from our team

What are support services?

As an xYnta customer, you receive support on the hosting services you have with us — think questions about your control panel, email settings or DNS. What you place on your hosting, such as your website or webshop, is not included. That is not a shortcoming but a deliberate choice: we are a hosting provider, not a website builder or manager.

Yet sometimes you run into something where you have no one to turn to. Maybe you want to migrate your website but do not know how. Or your website suddenly stops working and you have no idea what is wrong. Or you want to change your website address but do not know what that involves.

That is exactly what our support services are for. You do not need any technical knowledge — you describe your situation and our team takes care of it. Always at a rate agreed in advance, so you are never caught off guard. And for a number of services: if we cannot resolve it, you pay nothing.

Moving a website or email?

When purchasing a new Web Hosting, WordPress Hosting, Email Hosting, Reseller Hosting or Managed VPS package, we migrate your website and email accounts free of charge. For all other situations our paid migration support services are available.

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Support services

What can we do for you?

Choose the support service that fits your situation. Use the button on each service to find more information and submit a request.

Website migration

Per website, one-time fee € 80,-

We migrate your website from another hosting provider to xYnta — including all files, databases and email.

  • Website files and databases
  • Email accounts included
  • Usually without interruption
More information

Email migration

Per email address, one-time fee € 10,-

We transfer your existing email including all messages and folders to your new email account at xYnta.

  • Email messages and folders transferred
  • Per email address
  • Migration to IMAP or Microsoft 365
More information

Problem solving

Per problem, no cure no pay € 160,-

Is your website not working properly, hacked or showing unknown content? We investigate the problem, resolve it and advise you.

  • Website problem investigation and resolution
  • Virus and malware check
  • No cure, no pay
More information

Change website address

Per website, one-time fee € 20,-

We move your existing website to a different domain name — including all necessary configuration changes and SSL.

  • Change primary domain name
  • New SSL certificate installed
  • Redirect old domain name
More information

Move website

Per website, one-time fee € 40,-

We move your website internally from one hosting package to another at xYnta — including email, databases and DNS settings.

  • Internal move within xYnta
  • Website, email and DNS included
  • Usually within one business day
More information

Remote assistance

Per quarter hour, no cure no pay € 20,-

We look along with you via your screen and help you directly with configuration issues or other questions about your hosting or email.

  • Personal screen sharing session
  • Non-binding time estimate in advance
  • No cure, no pay
More information

Why request a support service via xYnta?

Our support services are carried out by the same team that manages your hosting — with knowledge of your environment and a personal approach.

Fixed rate, known in advance

You know the cost before we start. No hourly billing, no surprises afterwards — just a clear and honest rate.

No cure, no pay

For problem solving and remote assistance: if we cannot help you, you pay nothing. We take the risk, not you.

22 years of knowledge and experience

In 22 years our team has seen virtually everything. We put that experience to work to resolve your issue quickly and properly.

Personal approach

You have direct contact with the people doing the work. No automated replies, no redirections — just straightforward help.

Carried out quickly

In most cases we carry out a support service within one business day. We schedule the work in consultation with you.

Non-binding advice in advance

Not sure which support service you need? Get in touch — we look at your situation together and advise you at no cost.

Frequently asked questions about our support services

Is your question not listed? Feel free to get in touch with us.

Our standard support covers the hosting services you have with us — think questions about your control panel, email settings or DNS. Work on your website or application is not included.

Support services go a step further. They provide targeted help in specific situations that fall outside our standard service, such as migrating a website, resolving a hack or changing your domain name. You know the cost in advance and our team carries out the work for you.

Most support services require an active hosting or server package with xYnta. For some services — such as a website migration — the service goes hand in hand with signing up for a new package.

Not sure whether a support service is right for your situation? Get in touch with us and we will be happy to take a look together.

The support services "Problem solving" and "Remote assistance" come with a no cure, no pay guarantee. This means you pay nothing if we cannot resolve the problem or help you further.

For the other support services — such as website migration or changing your website address — the rate is always agreed in advance and fixed. So you always know where you stand financially before we start.

After we receive your request, we will contact you as soon as possible to go through the details and schedule a suitable time. In most cases we can carry out a support service within one business day.

For urgent situations, such as a hacked website, we will act as quickly as possible. Always mention in your request whether there is any urgency.

Yes, most support services are not tied to a specific CMS or platform. Website migration, email migration, changing your website address, moving your website and remote assistance are available for virtually all types of sites.

The "Problem solving" support service is in practice most effective for WordPress websites, as that is where we have the most knowledge and experience. For other platforms we assess what is possible on a case-by-case basis.

Email accounts are included with the "Website migration" support service for normal use. If you have a large number of accounts or specific requirements, mention this in your request — we will take it into account in our quote.

You can also use the "Email migration" support service to migrate email accounts separately. That rate is € 10,- excl. VAT per email address.

How to request a support service

Submitting a request is non-binding. After receiving it, we will contact you with a quote and a plan.

Step 1

Submit your request

Fill in the form as completely as possible. The more information you provide about your situation, the faster we can assess and process your request.

Step 2

Non-binding quote

We will contact you to go through your request and discuss a non-binding quote and planning. You decide whether you agree to proceed.

Step 3

Carried out in consultation

After your approval we schedule the work at a time that suits you. We keep you informed throughout and notify you once everything is complete.

Request form

Request a support service

Tell us in three steps how we can help you. Based on your chosen service, we only show the fields that are needed.

Good to know

Support services are available to customers with an active domain, hosting or server package at xYnta, or to those purchasing one in combination with a migration. Please fill in the form as completely and accurately as possible — the more complete your request, the faster we can process it.

After receiving your request, we will send you a non-binding quote and contact you to schedule the work.

Step 1 of 3

Step 1: Your details and choice

Enter your contact details and choose the support service you would like to request.

Step 2: Contents of your request

Fill in the information we need to assess and carry out your request.

Website login details *
Email accounts *
Website login details *
Address changes *
Domain names to move *

Step 3: Confirm and send

Review your request and confirm your agreement before sending.

This field is optional. Use it for any extra context relevant to your request.

The information you submit via this form is used solely to handle your request. We treat your data with care and do not share it with third parties, unless this is necessary for processing your request. For more information, please refer to our privacy policy and data processing agreement.

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