Average rating
4.8
/5
Average customer rating
125+ reviews
Support
Support — knowledge base, tools and personal contact
Whether you prefer to find your own answer in our knowledge base, use one of our free tools or get in touch personally — we are available via chat, e-mail and telephone outside office hours too.
Good to know
Everything for your support in one place
- Knowledge base with over 250 guides and articles
- Free tools for website check and IP address
- Personal contact via chat, e-mail and telephone
How can we help?
Everything you need — in one place
Ask a question via the channel that suits you best, find your own answer in the knowledge base or check the current status of all our services.
Phone closed
Get in touch
Personal assistance — no chatbots or scripts, always a real person.
Knowledge base
Over 250 articles with guides, instructional videos and frequently asked questions.
Operational
Service status
View the current status per service and follow updates on ongoing incidents or planned maintenance.
What you can expect from us
< 23 min response time
Average response time last month via chat and e-mail.
Chat, e-mail and WhatsApp
Via chat, e-mail and WhatsApp — also available outside office hours.
22 years experience
Personal hosting support for over 22 years.
250+ knowledge base articles
Guides, frequently asked questions and step-by-step instructions.
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Customer experiences
What customers say about us
Real experiences from teams and entrepreneurs who value speed, support, and stability.
Looking something up yourself?
Three free tools that help you quickly identify issues with your website or your internet connection.
Website check
Enter your domain name and receive an instant health score, prioritised findings and concrete recommendations for your website.
My IP address
Your public IP address and browser details directly available. Copy everything with one click and send it to us via chat or e-mail.
Search the knowledge base
Over 250 articles searchable by keyword — from guides and frequently asked questions to instructional videos that help you get started.
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Frequently asked questions
Quick answers to the most common questions about our support and services.
Via chat and e-mail we respond within the hour on average during office hours. Outside office hours you will generally receive a reply within 12 hours — often sooner. In the event of an incident we are available by telephone day and night.
Yes, via chat, e-mail and WhatsApp we are always available — also outside office hours. Telephone support is available on working days. In the event of an incident we are also available by telephone at night and during weekends.
First check our status page for known incidents and planned maintenance. Then use our free website check to inspect DNS, availability and settings.
Is your issue not listed? Please get in touch via chat or e-mail with a short description — we will look into it straight away.
Is your issue not listed? Please get in touch via chat or e-mail with a short description — we will look into it straight away.
Absolutely. Our knowledge base contains over 250 articles on hosting, domains, e-mail and your control panel — from guides and frequently asked questions to step-by-step instructions.
Having a problem with your website? Use our free website check for an instant report, or check the status page for known incidents.
Having a problem with your website? Use our free website check for an instant report, or check the status page for known incidents.
You always speak with a real person from our team. We do not use chatbots or automated scripts — every question is handled personally by someone who understands your situation and gives you honest advice.
You can reach us via:
- Live chat and e-mail — available 24/7, also outside office hours
- WhatsApp — available 24/7, also outside office hours
- Telephone — available on working days; during incidents available day and night
Not sure where to start? We are happy to help you personally.
Whether you have a technical question, something to report or simply need advice — our team is here for you via chat, e-mail and telephone.
Get in touch directly
Go to contact pageAverage response time: 23 min. Over 22 years of personal support.