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30-day guarantee
Not satisfied within 30 days — we will refund your purchase in full
We offer our hosting with confidence. If your package does not meet your expectations, cancel within 30 days and receive the full purchase amount back — no questions asked.
Why we offer this guarantee with confidence
This guarantee is not a marketing gimmick — it reflects the way we have been working for more than 22 years.
More than 22 years of experience
For more than 22 years we have been helping individuals and businesses with their hosting. That experience shows in our service quality, our approach and the way we work with you.
Transparent pricing
No hidden costs, no fine print. You know exactly what you are paying for before you place your order — and that amount does not change quietly at renewal or on your next invoice.
Flexible cancellation
Most of our hosting packages are flexible and can be cancelled without an annual contract or notice period. You decide when you want to continue or stop — no strings attached.
Personal support
We are reachable by chat, email and telephone — including outside office hours and at weekends. You always get a personal response from someone who knows your situation.
Our own infrastructure
We manage our own servers and our own network in a Dutch data centre. No intermediaries — direct control over the quality, the stability and the security of your hosting.
Honest advice
We give honest advice about what suits your situation. If a more affordable package is the better choice, we will say so — your long-term satisfaction matters more to us than a one-time sale.
What the guarantee covers and how to make use of it
We stand behind our hosting packages with confidence. If your package does not meet your expectations, you can cancel it within 30 days of ordering and receive the purchase amount back. No lengthy procedures, no questions — simply contact us and we will arrange the refund.
The guarantee applies to our Web Hosting, WordPress Hosting, Email Hosting and Reseller Hosting packages. Domain names fall outside the guarantee, as the costs involved are charged directly by external registrars and are non-refundable.
The guarantee applies once per customer and is intended for normal use of the service. For PayPal or credit card payments, we process the refund after three months. Upgrades to existing packages and monthly services such as Managed VPS fall outside the guarantee.
More information
Terms and conditions
Simple conditions: cancel within 30 days of ordering, contact us to request the refund, and the guarantee applies once per customer.
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Exclusions
The guarantee applies to new hosting packages. Domain names, upgrades and monthly services such as Managed VPS fall outside it — those can already be cancelled flexibly.
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How to make use of the guarantee
Not satisfied? Follow these three steps and we will arrange the refund for you.
Step 1
Cancel your package
Not quite what you were looking for? No problem — cancel your package via the client portal at any time within 30 days of your order.
Step 2
Contact us
Get in touch by email or chat and let us know you would like to use the guarantee. We are happy to think along with you and will arrange the refund.
Step 3
Receive your refund
We take care of the refund as soon as possible. For PayPal or credit card payments, the refund is issued within three months of your request.
Try it yourself — backed by our money-back guarantee
Have a question about the guarantee, or would you like to find out which hosting package suits you best? We are happy to think along with you.
Get started
Want to try a hosting package backed by our guarantee? Browse our packages and find the one that suits you best.
Included free of charge with every new hosting package
30 days to decide — no questions asked
Cancel monthly on most of our packages